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Free Shipping + Free Returns

FAQ’s

Can I place my order over the phone?

Yes, you can shop at C-THROU.COM without creating an account.

We’ll be delighted to help you place your order by phone.
CALL: +210 2587016 on  Monday to Friday 10:30 am to 20:00 pm in the evening.
Your order will be immediately confirmed, and delivered to your preferred address.

How to become a new member?

On the home page  select the button “Login” at the top right of your screen. On the page that appears, select “Register” to fill out the form that will enable you to register.
Fill in your details on the registration form of a new member (member personal information, username and password) and press “record.” The registration process has been completed.

What are the payment options?

PAYMENT (GREECE)
For orders in Greece, you can pay with any of the following ways.
– Cash. Payment on delivery order
– Credit, debit or prepaid card.
– Cash deposit in bank.
– Via web banking.
Delivery of products is carried out by Geniki Taxidromiki or Speedex company  FREE of charge in the Prefecture of Attica and the rest of Greece within 2-3 working days.
PAYMENT (Other Countries)
For orders abroad, you can pay with any of the following ways.
– Credit , debit or prepaid card .
– Cash deposit in bank.
– Via web banking.
1. Payment by credit card . We accept Visa, Mastercard and American Express.
2 . Bank Transfer
 For deposit accounts you can use  Alpha bank.  Below are listed all the directions for completing your Bank Transfer Transaction:
0140 1590 1590 0232 0004 680
IBAN: GR770140 1590 1590 0232 0004 680
0172 0710 0050 7107 2441 195
IBAN: GR97 0172 0710 0050 7107 2441 195
0260 0490 0007 5020 0760 491
IBAN: GR64  0260 0490 0007 5020 0760 491
*Please note that Free Shipping & Cash on Delivery can only be provided to residents in Greece.
Should you have any questions, please, do not hesitate to contact us directly at C-THROU
 +30 210 25 87 016

How do I place an order?

Each time you select a product placed in your shopping bag. To continue shopping, press the button “Continue Shopping” and select from the list of categories  the next item you wish and add it to your cart. Repeat this process until you have completed your purchases and click on “Checkout” . If you are not a member, fill in your details on the registration form new customer (new customer) and press “record.” If you are already a customer, select (Returned customer), and confirm “Username” and “Password” clicking “connect” after previously tapped “Enter the characters you see in the picture below”
If you choose to pay on delivery (Cash) will pay the amount to the carrier upon receipt of your order.
Finally, if you choose to pay by credit card click “Place your order” and you will arrive at a new page of ALPHA BANK
Please fill out all fields and press the Pay to complete your payment or Cancel to cancel.
After choosing the type of payment and press “Continue”, you will leave the overall page description of your order and the final confirmation. If you want to change an item, you can do so via the button “Back” and go to previous steps in order to make the changes you want. Verify your information by clicking “Continue” and we will send you the proof of your purchase via e-mail.

How do I cancel my order?

If you have completed the online order but not yet shipped the product, please call +30 210.2587016 and a partner will take the cancellation of your order.
After receiving the product, orders are not canceled. C-THROU wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. See Return Policy for more information.

How do I redeem my gift card?

COMING SOON

Is delivery free?

Delivery  (Greece)
FREE shipping in Greece & Cash on Delivery
Delivery of products is carried out by Geniki Taxidromiki or Speedex company and FREE of charge in the Prefecture of Attica and the rest of Greece within 2-3 working days

+Please note that Free Shipping & Cash on Delivery can only be provided to residents in Greece.

Delivery  (Other Countries)
For deliveries to countries outside Greece charges are as follows:
CYPRUS 15 €
EUROPE (except RUSSIA) 15 €
RUSSIA 30 €
INTERNATIONAL 40 €

Do You Ship Worldwide?

Yes, we ship worldwide.

Just add the item(s) you’d like to purchase in your cart, and continue to checkout. You will be asked to input details about your location to estimate the shipping fees.

*Please note that Free Shipping can only be provided to residents in Greece

How Much Does It Cost To Ship To My Country?

SHIPPING cost Greece 
GREECE  0 €   (FREE)

SHIPPING cost by country DESTINATION 

For deliveries to countries outside Greece charges are as follows:
CYPRUS 15 €
EUROPE (except RUSSIA) 15 €
RUSSIA 30 €
INTERNATIONAL 40 €
*Please note that Free Shipping & Cash on Delivery can only be provided to residents in Greece.

What's your Return Policy?

RETURNS

* The following applies only  for purchases made through our E-Store.

Can I return a product?
Yes, you can return C-THROU products within 14 business days from the date that they were received.
Note:
Products may be returned within 14 business days from the date that they were received. The charges for returns will be the shipping costs (both for delivery and return shipping), and any fees related to handling payments by the bank, Paypal or courier service (e.g. for the “cash on delivery” option). The refund will be made within 30 days from the day we will receive the products and the invoice.
Shipping and packaging costs are covered by us only if a return is necessary due to our mistake or fault. In any other case the return shipping of products at our headquarters remains your responsibility and at your expense. Before returning the product you should always contact us via e-mail or phone for details of the refund.
Important: Returns are accepted and refunded only if the products are in the same good condition as when received, they are unsealed, their packaging and content is in its original condition, and the products have not been used. It is also required to return the original order invoice.
*For orders outside Greece refund all expenses incurred by the client.
The only case in FREE Returns when it is defective.
For more information please contact us through:
E-mail: info@c-throu.com
Telephone: +30 210 2587016
*C-THROU.COM  reserves the right to modify or cancel ways of ordering and/or cancellation and return policies.

When will my package arrive?

Delivery of orders executed via the COURIER. Orders are delivered to the address you have registered as the shipping address during the process of online ordering in two to three business days of the order.
For any questions on the following topics:
+What stage is my order?
+When I receive a product of my order still has not sent me?
+My order never reached!
+How do I cancel an order?
+A product is missing from my order!
+Missing pieces of a particular product!
+I will get proof when ordering online;
Please call us at +30 210.2587016 or send us e-mail at info@c-throu.com stating your order number and a phone number.

Missing one item from my order,what do I do?

Please call us at +30 210 2587016 to find your solution immediately. If a mistake has been made by our warehouse, we will send the item as soon as no charge. If a product is not currently available in our warehouse, we will notify you when you least expect and whether there was any potential burden to carry.

Completed my order?

The completed your order, you get the message:
“COMPLETE YOUR ORDER. THANK YOU
Please check your e-mail. We have sent a confirmation e-mail with the details of your order. “
To disconnect you press the button “Disconnect.”

I forgot my password! What have to do?

In case you forget your password (password), press the link Forgot your password? You will be prompted to provide us with the email you provided at registration and in which we will send you the password that you have registered.

How do I Track my Order?

On the home page scroll down and select “Track Your Order

To track your order please enter your Order ID in the box below and press the ” Track ” button. This was given to you on your receipt and in the confirmation email you should have received.
What is the ID of my order?

Your ID is the four-digit number on the front #

eg: Order # 9562

#CTHROUaddict * Get 10% off on your first purchase using coupon code #CTHROUaddict at checkout.

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