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* The following apply only to purchases made through our online store.
Yes !, Even If The Return Is Not Due To A Company Error, You Can Return Any Product FREE And We Will Refund Your Money.
E-shop return policy
Terms and conditions described in this policy are applied at all products purchased from the C-THROU (Greece) through www.c-throu.com website.
Order cancellation: When you place your order through the C-THROU e- shop (www.c-throu.com) and for the C-THROU,GOLD-GLOW & C-THROU Exclusive range products, you have the option to cancel your order on the same day you placed it.
You have 14 days to change your mind
For orders outside of Greece, products can be returned within 14 working days of receipt. Repayment and shipping costs (both delivery and return) and any fees associated with bank, PayPal or courier service payments are made by the customer.
The refund amount will be made within 30 days from the day we will receive the products and the invoice.
Shipping and packaging costs are covered by us only if a return is necessary due to our mistake or fault. In any other case the return shipping of products at our headquarters remains your responsibility and at your expense. Before returning the product you should always contact us via e-mail or phone for details of the refund.
Important: Returns are accepted and refunded only if the products are in the same good condition as when received, they are unsealed, their packaging and content is in its original condition, and the products have not been used. It is also required to return the original order invoice.
For orders outside Greece, all costs for returned products are made by the customer. The only case for FREE return to orders outside of Greece is when the product has been defective.
*We do not accept returns or exchanges from promotional offers/seasonal sales/final sale items.
*We do not provide free exchanges on international orders.
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*C-THROU.COM reserves the right to modify or cancel ways of ordering and/or cancellation and return policies.
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