Free shipping In Greece

May we help you?  +30210 2587016

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FAQs

Can I place my order over the phone?

Yes,

You may call us during normal business hours (10:30 am to 20:00 pm) at + 30 2102587016 and place your order over the phone.

After selecting the items, sizes and colors, we will ask you the delivery address and payment details, as well as a security question. We ensure the absolute safety of your personal details at all times during this process.

Your order will be immediately confirmed, and delivered to your preferred address.

 

Payment methods

  • Cash on the delivery
  • Direct bank transfer

 

However, if you would like to use standard credit cards for payment, we’ll be delighted to help you step by step place your order by phone.
CALL: +210 2587016 on Monday to Friday 10:30 am to 20:00 pm in the evening.

Pre-Order

You can get early access to next season’s most wanted pieces before they sell out.

See Pre-Order Info for more ←

Do I need an account to place an order?

No, You can shop at C-THROU.COM as a Guest without creating an account.

However, if you register with us, you’ll enjoy the following benefits:

 

  • Track your orders and review past purchases
  • Add pieces you love or missed out on to your Wish List
  • Save your address and card details so you can shop even quicker in future.
How do I place an order?

Each time you select a product placed in your shopping bag. To continue shopping, press the button “Continue Shopping” and select from the list of categories the next item you wish and add it to your cart. Repeat this process until you have completed your purchases and click on “Checkout” . If you are not a member, fill in your details on the registration form new customer (new customer) and press “record.” If you are already a customer, select (Returned customer), and confirm “Username” and “Password” clicking “connect” after previously tapped “Enter the characters you see in the picture below”.

 

If you choose to pay on delivery (Cash) will pay the amount to the courier upon receipt of your order.
Finally, if you choose to pay by credit card click “Place your order” and you will arrive at a new page Through Alpha Bank’s Electronic Payment Platform

 

✔️​ All Credit Card Payment Transactions Are Performed Through Alpha Bank’s ”Alpha E-Commerce” Electronic Payment Platform Which Uses Encryption Tls 1.1 With Protocol 128-Bit (Secure Sockets Layer – Ssl).

 

Please fill out all fields and press the Pay to complete your payment or Cancel to cancel.

 

After choosing the type of payment and press “Continue”, you will leave the overall page description of your order and the final confirmation. If you want to change an item, you can do so via the button “Back” and go to previous steps in order to make the changes you want. Verify your information by clicking “Continue” and we will send you the proof of your purchase via e-mail.

Can I cancel or modify my order?

Modifying or cancelling an order is possible as long as the merchandise has not yet entered the packaging or shipment phases.
When you place your order through the C-THROU e- shop (www.c-throu.com) you have the option to cancel your order on the same day you placed it.
If you have completed the online order but not yet shipped the product, please call +30 210.2587016 and a partner will take the cancellation of your order.
However, if you need to return an item, we’re here to help. See Return Policy for more information.

How do I redeem my gift card?

Coming Soon!

Do You Ship Worldwide?

Yes, we ship worldwide.

Just add the item(s) you’d like to purchase in your cart, and continue to checkout. You will be asked to input details about your location to estimate the shipping fees.

*Please note that Free Shipping can only be provided to residents in Greece

How Much Does It Cost To Ship To My Country?

GREECE


Shipping Cost (Greece)

FREE Shipping In Greece & Cash On Delivery & FREE Returns

 

OTHER COUNTRIES


Shipping Cost (Other Countries)

For deliveries to countries outside Greece charges are as follows:

 

  • CYPRUS 20 €
  • EUROPE (except RUSSIA) 20 €
  • RUSSIA 40 €
  • INTERNATIONAL 40 €

 

Note: Free Shipping To All International Orders Over 250€

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail includes your order number and other order details.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Please note: tracking information will be updated online one (1) business day after your order has been shipped.

Delivery of orders executed via the COURIER. Orders are delivered to the address you have registered as the shipping address during the process of online ordering.

 

GREECE

Delivery of products is carried out by ACS or ΕΛΤΑ Courier and FREE of charge in the Prefecture of Attica and the rest of Greece within 2-6 working days (excluding holidays and weekends) after being shipped.

EUROPE

Delivery of products is carried out by DHL, TNT or ΕΛΤΑ Courier within 4-15 working days (excluding holidays and weekends) after being shipped.

OTHER COUNTRIES

Delivery of products is carried out by DHL or TNT within 6-15 working days (excluding holidays and weekends) after being shipped.

I forgot my password! What have to do?

I forgot my password! What have to do?

In case you forget your password (password), press the link Forgot your password? We will email you a link for creating a new password and you will immediately be able to access your account.

How do I Track my Order?

How do I Track my Order?

On the home page scroll down and select “Track Your Order”

To track your order please enter your Order ID in the box below and press the ” Track ” button. This was given to you on your receipt and in the confirmation email you should have received.
What is the ID of my order?

Your ID is the four-digit number on the front #

eg: Order # 99562

Duties and Taxes ( International )
Orders placed outside Greece may be subject to customs inspection and liable for duties and taxes on importation into the destination country.
Each customer is responsible for paying any fees, duties or taxes which are levied in the destination country in regards to their shipment.

*For more information, please consult your local customs office

 

TRACK NOW

Can I Return A Product?

GREECE: 


Yes !, Even if the return is not due to a company error, you can return any product Free and we will refund your money.

Free return shipping is offered to customers located in Greece.

C-THROU offers FREE direct exchanges for orders in Greece.

 

Read More←

 

 

INTERNATIONAL ORDERS 


The return of products for purchases outside Greece are made at the customer’s expense.

C-THROU does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

 

Read More←

 

 

 

 

Tel: +30 2102587016

e-mail:  customercare@c-throu.com

*By contacting Client Services, I agree to my data being transferred outside or inside of my local country/region

*C-THROU.COM reserves the right to modify or cancel ways of ordering and/or cancellation and return policies.