Free return shipping is offered to customers located in Greece.
Items can be returned within 14 calendar days from the delivery of your order.
You may return the entire product purchased and not only part of the product (e.g. product accessories) without giving any explanation. You may also return one or more item(s) of your order.
Please note it is not possible to return personalized items. You can find more information in the Terms and Conditions
Before returning the product you should always contact us via e-mail or phone for details of the refund. It is also required to return the original order invoice.
To request your return, fill in the Return Form that you will find in your package.
After filling in the form, please follow these easy steps for returning the purchase to our headquarters:
- Wrap & Pack (so to be safe during transport by means of your choice) the product you don’t want.
- Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- Call the courier to organize pick-up within 14 days.
The consumer is obliged to insure shipping for damage or loss until it reaches us. Before requesting a return please make sure the products comply with our return conditions.
Note 1: We do not accept returns or direct exchanges from promotional offers/seasonal sales/final sale items.